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Helpdesk Technician

Company Name:
Stefanini, Inc.
2+ years of experience providing desk side support.
Excellent troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.
Printer support can include barcode printers, various types of scanners (mainly HP and Sharp).
Ability to resolve Windows XP and Windows7 Operating System Issues and Errors
Network troubleshooting skills and knowledge (mainly Cisco)
Proficient in the latest Microsoft Office Applications
Understanding of Symantec Virus Scan software
Remedy (Software experience (preferred)
Customer infrastructure support (wiring and connectivity)
Proficient in Microsoft Active Directory
Sarbanes Oxley Policies and Processes
Maintain and abide with compliance activities (these activities are driven from a central compliance group).
Experience with Computer asset tracking and lease management
Experience with user ID creation
Ability to communicate technical information to non-technical audiences
Strong sense of customer service
Good organizational skills
Excellent Verbal and Written Communication Skills
Ability to sift through technical issues and know what to do next and/or when to escalate for help
Technical degree or equivalent experience
Ability to multi-task
Team-oriented / team player / ability to share ideas as well as listen to ideas
Working knowledge of Cisco devices/networking is preferred and some experience with support and administration of telephones (PBX system and/or VoIP system).
Ability to walk and bend and perform labor-related duties of connecting computer equipment
Ability lift up to 50 lbs. when moving electronic equipment
Additional Duties as Required

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